Privacy Policy

At Books by Temi, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit https://www.booksbytemi.com/, place an order, contact us or interact with our services.

We process personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and, where applicable, other relevant privacy legislation.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

• Full name.

• Email address.

• Telephone number.

• Billing and shipping addresses.

• Other information you voluntarily provide.

Order and Transaction Information

• Products purchased.

• Order numbers and purchase history.

• Payment confirmation and transaction references.

• Delivery information and order status.

• Refund or customer service requests.

• E-book purchase history and digital content access records.

• Customer account and portal information.

• Digital reading activity, where collected by the platform.

Payments may be processed by third-party payment providers. Books by Temi does not need to receive or store complete payment card details to confirm an order.

Website and Technical Information

Subject to the technologies enabled on our website, we may process information such as:

• IP address.

• Browser type and device information.

• Pages viewed and website interactions.

• Cookies and similar technology identifiers.

• General location information inferred from technical data.

Communications and Marketing Preferences

If you contact us or subscribe to our book community, we may collect your messages, email address, subscription preferences and related communications.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and confirming purchases.

• Arranging delivery and store pickup.

• Sending order updates and shipping notifications.

• Responding to customer enquiries.

• Managing returns, refunds and complaints.

• Preventing fraud and protecting our website.

• Maintaining appropriate transaction and accounting records.

• Improving our customer experience and website functionality.

• Sending marketing communications where we have the appropriate consent or another lawful basis.

We do not sell customers’ personal information to advertisers or data brokers.

3. Legal Basis for Processing

Where required by applicable data protection law, our processing of personal information is based on one or more lawful grounds, including:

Contractual necessity: Processing information needed to fulfil an order or provide a requested service.

Legal obligations: Maintaining information required for accounting, tax, consumer protection and regulatory compliance.

Legitimate interests: Protecting our services from fraud, responding to operational concerns and improving our business, where these interests are not overridden by individual rights.

Consent: Processing personal information for optional activities, such as certain marketing communications or non-essential cookies, where consent is required.

Where consent is the applicable legal basis, you may withdraw it at any time.

4. Sharing Personal Information

We may share relevant personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

• Khaime: Our e-commerce infrastructure provider, which powers our website, processes and manages customer orders through integrated payment services, and provides the customer portal where customers can access and read their purchased digital books.

• Payment providers: To securely process payments and refunds.

• Delivery companies: To fulfil shipments and communicate delivery information.

• Hosting and technical service providers: To operate and maintain our website.

• Communication providers: To send order updates and authorised marketing messages.

• Professional advisers and regulators: Where required for legitimate business, legal or compliance purposes.

We disclose only information reasonably necessary for the relevant purpose and seek appropriate contractual or other safeguards where required.

5. International Data Transfers

Because we serve Nigerian and international customers, personal information may be processed or accessed by service providers operating in other countries.

Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection requirements, including the use of legally recognised transfer mechanisms or safeguards where necessary.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance and understand website usage.

These technologies may include:

• Essential cookies required for basic website functionality.

• Preference cookies that remember selected settings.

• Analytics cookies that help us understand website performance, if enabled.

• Marketing technologies, if enabled and legally permitted.

Where applicable law requires consent for non-essential cookies, we will request that consent before activating them. You may also manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our mailing list or book community, we may send information about book releases, events, discounts, offers and other relevant updates.

Where consent is required, we will obtain it before sending promotional communications. You can unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us.

Unsubscribing from promotional messages will not prevent essential communications relating to an active order.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or comply with applicable legal obligations.

For example:

• Order and transaction records may be retained for accounting, compliance and dispute resolution.

• Customer support correspondence may be retained while an issue is being resolved and for an appropriate subsequent period.

• Marketing subscription information may be retained until you unsubscribe or otherwise withdraw the relevant consent, subject to necessary suppression records.

• Technical and security records may be retained for appropriate operational periods.

When information is no longer required, we will delete, anonymise or securely dispose of it in accordance with applicable requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

These measures may include access restrictions, secure service providers, secure payment processing and appropriate administrative safeguards. Although we work to protect customer information, no internet-based system can guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where legally permitted.

• Object to certain types of processing.

• Request restriction of processing in qualifying circumstances.

• Withdraw consent where consent is the legal basis.

• Request data portability where applicable.

• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to lawful exceptions, including record-keeping and compliance obligations. To make a privacy-related request, please contact us using the email address provided below. We may request reasonable information to verify your identity before processing a request.

11. Children’s Privacy

Our website is not intended to collect personal information directly from children without an appropriate legal basis or required parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take reasonable steps to address the situation.

12. Digital Products and Customer Portal

Books by Temi offers both physical and digital books directly through our website. Customers purchasing e-books can complete their payments securely through our website and access their purchased materials through their personal customer portal, powered by Khaime.

We process relevant account information, purchase records and digital content access information to provide these services. Customers are responsible for maintaining the confidentiality of their account login credentials.

Our website may contain links to other independent websites. We encourage customers to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations or the technologies used to operate our website.

The updated version will be published on our website with a revised date. Where legally required, we will provide additional notice or obtain renewed consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact:

Books by Temi
Email: hello@globaltemi.com
Website: https://www.booksbytemi.com/
Address: Suite B15, Perez Plaza, Jabi, Abuja, Nigeria.

You may also contact the Nigeria Data Protection Commission or another competent supervisory authority where applicable.