Return & Refund Policy

At Books by Temi, we take pride in providing quality books and a positive shopping experience. Due to the nature of our products, we generally do not accept returns or issue refunds for change-of-mind purchases. However, we recognise that certain circumstances require a replacement, refund or another appropriate resolution.

This policy explains the circumstances under which we can assist.

1. General Return Policy

All purchases are generally final, except where a return, refund, replacement or other remedy is required under applicable consumer protection law or expressly approved by Books by Temi.

We do not ordinarily accept returns or refunds for:

• A change of mind after purchase.

• Accidental purchases where no legal cancellation right applies.

• A customer’s preference for a different title after receiving the correct book.

• Books damaged through improper handling after delivery.

• Books showing substantial signs of use or damage caused by the customer.

This policy does not limit any consumer rights that cannot legally be excluded.

2. Damaged, Defective or Incorrect Books

If you receive a book that is materially damaged, defective or different from what you ordered, please contact us promptly.

Examples include:

• A book with missing or incorrectly printed pages.

• A materially damaged book received upon delivery.

• Receipt of the wrong book or edition.

• An incomplete order where the missing items were included in the confirmed purchase.

To report an issue, email hello@globaltemi.com with:

• Your order number.

• The book title.

• A description of the issue.

• Clear photographs of the item and packaging, where available.

We encourage customers to report delivery-related damage or errors within 48 hours of receipt, where practical, to help us investigate quickly. This reporting recommendation does not remove or shorten any rights available under applicable law.

3. Replacements and Refunds

Once we receive a complaint, we will assess the circumstances and confirm the appropriate next steps. Depending on the nature of the issue, we may offer:

• Replacement with the correct or undamaged book.

• A full or partial refund, where appropriate.

• Another suitable remedy agreed with the customer.

If a return is necessary because we supplied a defective or incorrect item, we will arrange appropriate return instructions and cover reasonable return costs where required by law. Customers should not return items without contacting us first to obtain instructions.

4. Order Cancellations

If you wish to cancel an order, please contact us immediately after placing it. We may be able to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible except as required by applicable consumer protection laws. Any applicable statutory cancellation or withdrawal rights remain unaffected.

5. Lost or Undelivered Orders

If your order has not arrived within the communicated delivery period, please contact us. We will investigate the shipment with our logistics partner.

If an order is confirmed lost, or delivery cannot reasonably be completed, we will arrange an appropriate replacement or refund in accordance with applicable law.

6. International Orders

For international orders, the same general principles apply. Claims involving damaged, defective, incorrect or undelivered products will be reviewed in accordance with applicable consumer protection requirements in the customer’s location.

International customers may have mandatory rights to cancel certain distance purchases, even where a store normally operates a no-change-of-mind return policy. Where those rights apply, they take precedence over conflicting provisions of this policy.

7. Digital Books and E-Book Refunds

All e-books are purchased directly through the Books by Temi website. Once payment is confirmed, customers can access and read their purchased e-books through their customer portal.

Due to the digital nature of these products, e-book purchases are generally non-refundable once access to the purchased material has been provided, except where required by applicable consumer protection laws.

If a customer experiences any of the following issues, they should contact us for assistance:

• Payment was successful, but the purchased e-book is not accessible.

• The wrong e-book was added to their account.

• The purchased digital material is defective, incomplete or cannot be accessed due to a technical issue.

We will investigate and provide an appropriate resolution, including restoring access, replacing the digital material or issuing a refund where required by law.

8. Refund Processing

Where a refund is approved, we will communicate the amount and processing arrangements.

Refunds will ordinarily be returned through the original payment method where supported, unless another lawful arrangement is agreed.

The time required for funds to become available may depend on the payment provider or receiving financial institution.

Refunds required by law will be processed within the applicable statutory deadline.

9. How to Contact Us

For returns, refunds, delivery problems or order concerns:

Books by Temi
Email: hello@globaltemi.com
Website: https://www.booksbytemi.com/

Please include your order number and a brief explanation so we can assist you efficiently.